Shipping policy

We deliver across the UK from our base in Manchester. Below you’ll find everything you need to know about delivery charges, timings and assembly. If you have any questions, please contact us before placing your order.

Delivery charges

Orders over £600 FREE express delivery
Orders under £600 Delivery charge shown at checkout
Same-day delivery Available in selected areas on in-stock items – please confirm with us before ordering

Some remote areas (for example the Scottish Highlands and Islands, Northern Ireland, the Isle of Wight and offshore islands) may carry an additional charge or longer delivery time. We will always contact you before dispatch if this applies.

Delivery times

  • In-stock items: delivered quickly – we will confirm your delivery date when we contact you.
  • Made-to-order items and selected sizes/colours: may take a little longer – we will confirm the timescale when you order.
  • Our team will call or message you to arrange a convenient delivery day before your order leaves us.

On the day of delivery

  • Furniture is delivered by our two-person team to the room of your choice where access allows.
  • Please measure doorways, stairs and hallways before ordering to make sure larger items fit through your home.
  • Let us know at the time of ordering if there are stairs and no lift, or if parking near your property is restricted.
  • Please check your items when they arrive. If anything is damaged or missing, note it with the driver and tell us within 48 hours with photos so we can put it right quickly.

Assembly service

Most of our furniture is delivered flat-packed with full instructions. If you’d rather not build it yourself, our team can assemble it for you so it is ready to use from day one. Assembly can be added when you order or arranged by contacting us – charges depend on the item and will be confirmed before delivery.

Payment on delivery

Cash on delivery is available, so you can inspect your furniture before you pay. Card and bank transfer payments are also accepted.

Missed or rearranged deliveries

If you need to change your delivery date, please let us know at least 48 hours in advance. If nobody is available to receive the delivery on the agreed day, a redelivery charge may apply.